Ecuador’s Superintendency of Telecommunications (Supertel) has ordered Movistar Ecuador to submit a plan to improve service quality in Cuenca and several other locations.
The regulator said that monitoring has detected the existence of problems with Movistar’s rate of dropped calls. Supertel said the dropped call rate in Cuenca topped 7.36 percent in October, well above the agency’s limit of 2 percent.
Movistar’s market share in Cuenca has been dropping in Cuenca in recent years against Claro, which controls about 65 percent of phone lines.
